Returns

UPS ACCESS POINT HOME PICK-UP PRINT THE LABEL WRAP YOUR ITEM CHOOSE YOUR DELIVERY METHOD

For home pick-ups: please make your request on the transporter's website. Please note you MUST provide your tracking number to enjoy a free pick-up. Prices are indicated as information only, your return to Columbia is free.

Enter the information below to quickly start your return.

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e.g. 15133006 or 200006567
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Frequently Asked Questions

What can I return?

We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition.

When can I return?

Returns are accepted within 90 days of the purchase date.

Where can I return?

You have 2 options to ship your return:

  • Go to your nearest UPS Access Point.
  • Contact our customer care service in order to arrange the pick-up of your return parcel at your home address.

When do I get my refund?

Once we receive your package, our team will verify its contents, inspect it to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 7-10 business days.

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