1. What is flat rate shipping?
2. Can I change or cancel my order once it’s been placed?
Flat rate shipping means that no matter how much you buy, your shipping charge remains the same. We make it easy for you to stock up on our innovative products without spending a fortune on shipping! As part of your checkout process, you'll be asked to choose a shipping option. We offer flat rates for standard and expedited shipping options, so choose the one that works best for you. Here are our shipping options:
||Remote Area Surcharge
We work hard to process your order quickly so that you receive it as soon as possible. Because we process orders so quickly, they cannot be interrupted once they have been placed. If you forgot to add something to your order before it was placed, please place a separate order for the additional item. It will ship to you in separate packaging, and will have its own unique order number and tracking link. If you'd like to cancel your order, you'll need to wait until it is received and then return it for a refund.
3. How long will it take to receive my order?
4. How can I check the status of my order?
We offer multiple methods of shipping. The table below illustrates estimated delivery times:
For delivery by 12/24/2013, orders must be placed by the following:
||Standard Ship (business days)
||Express Ship (business days)
||12am - 11am
||11:01am - 11:59pm
||12am - 11am
||11:01am - 11:59pm
||December 18th - 1:30 PM UTC
||December 20th - 1:30 PM UTC
*Guarantees based on UPS & DHL (other carriers, no guarantee)
5. Can I exchange my Columbia.com purchase?
There are multiple ways to check the status of your order. You can visit the order status page
, you can click the link to the tracking number on your shipping confirmation email, or you can call us
and we’ll be happy to help you!
The fastest way to get a replacement item is to place a new order! Place your new order for the item you would like, and return the one you don’t need at your convenience. We will process your return and credit once we receive your package.
6. How does Easy Returns work?
If you’d like to return something to us, give us a call. A return authorization is required, and we’ll be happy to assist you. When we receive your return, we will send you a confirmation message by email and we will process your refund promptly!
7. How can I check the status of my return and refund?
Our returns policy has been extended for Christmas. Any orders made from 4th November, 2013 through 20th, December 2013 can be returned up to and including 18th, January 2013. The normal 30 day returns policy applies to any orders placed after 21th, December 2013.
8. Can I place an order by email?
We process returns within 2 business days, and you will see an email from us when your return has been processed. If you have questions, feel free to contact us
9. Can I return my Columbia.com purchase at a Columbia store?
We’ll be happy to assist you in placing an order over the phone, but are unable to accept orders through email. Contact us
and we’ll be glad to help!
10. Does Columbia Sportswear have retail stores?
We can assist you in processing a return. Please call us, or email us
, and we can provide you with a return authorization and explain the returns process. Our retail stores cannot accept returns from an online order.
11. How can I locate a past season product not on your site?
We do! Please visit our Store Locator page
to find a location nearest you.
The majority of our product line is available on our website; however, if you are looking for something from a past season, please email us at: Europefirstname.lastname@example.org. We may be able to assist you in locating the product through one of our retailers
12. How can I obtain warranty service on my outerwear?
In Europe, our products are under warranty for 2 years. You may seek resolution directly through the retailer where you purchased your outerwear. In many cases, the retailer will be able to assist you. If your retailer isn’t able to assist you, please email us directly at: Europeemail@example.com.
13. Can you mail me a catalog of your products?
While we do not produce a catalog, we show our product line on our website. If you’d like assistance in navigating our website, or have questions regarding additional details about our products, please contact us